VAT FAQs - International (non-EU)

Frequently Asked Questions (FAQs) - International import duties and taxes (excluding EU)

This FAQ is import duties and taxes guide is for international customers excluding EU residents. For a detailed FAQ for customers in the EU please visit the dedicated page HERE

The key thing to be aware of is that for any export deliveries, parcels will pass through customs. Your local customs authority will make a judgement on whether any duties and taxes are applicable to the parcel, based on the information provided on the commercial invoice.

These charges are made up of:

  • Import duty: % charge on the declared value, depending on the type of goods.
  • Import VAT: VAT at the prevailing rate in the destination country applicable on the total value and duties.


Q: Do I have to pay import duties and taxes when ordering from your website? 

A: Depending on your location, you may be responsible for paying import duties and taxes when your order arrives in your country. These charges are determined by your local customs authority and are typically based on the value and type of goods ordered. 

Some examples - 

  • US customers do not pay any local tax or customs on any shipment valued under $800
  • Australian and Malaysian customers have a VAT rate of 10%


Q: How much will I have to pay in import duties and taxes? 

A: Unfortunately, we cannot provide an exact estimate of the import duties and taxes you will incur. The amount varies depending on several factors, including: 

  • The country your order is shipped to  
  • The specific products you order 
  • The value of your order


Q: Who is responsible for paying import duties and taxes? 

A: You, the customer, are responsible for paying any import duties and taxes levied by your local customs authority. We ship using Delivery Duties Unpaid (DDU), which means these charges are not included in the initial purchase price. 


Q: How can I estimate the import costs? 

A: There are several online import duty calculators available that can provide an estimate of the potential import costs. Here are a few links to get you started: 

SimplyDuty: https://www.simplyduty.com/

Disclaimer: Please note that these are estimates only. Actual import costs may vary depending on the specific circumstances of your shipment. 


Q: How will I be charged for import duties and taxes? 

A: The process for collecting import duties and taxes can vary depending on your country. In some cases, the shipping carrier may collect these charges upon delivery. Alternatively, you may receive a separate bill from your local customs authority. 


Q: What happens if I refuse to pay import duties and taxes? 

A: If you refuse to pay import duties and taxes, the shipment may be returned to us, and you may be responsible for any return shipping costs. 


Q: Can you provide more information on the import process for my country? 

A: Unfortunately, we cannot provide specific information on the import regulations of every country. However, you can usually find detailed information on the website of your local customs authority. 


Disclaimer: 

Customs regulations can be complex and subject to change. The information above is for general information/guidance only and may not cover or be applicable to all specific situations. Please consult with your local customs authorities for the most up-to-date and accurate information.